Frequently Asked Questions
Orders & Payment
At Maviada, we prioritise the security of your personal information. While we do not accept card details for orders over the phone or via email, we are pleased to offer secure payment options online. You can easily place your order through our website.
We offer a variety of secure payment options to accommodate your preferences. We gladly accept Visa, MasterCard, American Express, and Apple Pay. Our goal is to make your purchasing experience as seamless and convenient as possible.
At this time, we do not offer financing or instalment plans. We understand the importance of flexible payment options and are continually exploring new ways to better serve our clients. However, we do offer a variety of secure payment methods, including Visa, MasterCard, American Express, and Apple Pay.
If you’ve made a mistake and need to cancel your order, please contact us as soon as possible. We process and dispatch orders quickly, so it may not always be possible to stop your order before it ships. In such cases, you can follow our instructions for returning an item. Exchanges are handled similarly. If you need your exchange processed quickly, we recommend requesting a refund by following our return instructions and placing a new order for the item you want. This will result in two separate transactions on your card, but it is the fastest way to receive the product you want.
Shipping and Delivery
Maviada currently ships to: Austria, Belgium, Canada, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong, Italy, Japan, Luxembourg, Netherlands, Poland, Portugal, Republic of Ireland, Singapore, Spain, Sweden, Switzerland, Turkey, UAE, UK, and USA.
Shipping costs are calculated based on the destination country. Customs and duty/import taxes are the sole responsibility of the client and must be paid where applicable.
We endeavour to dispatch your order, insured and trackable, via Royal Mail Special Delivery, DHL or FedEx, within one working day. Typical UK delivery times:
- Complimentary Delivery (Signed For): 3–5 working days. Orders placed after 2:30pm on Friday are processed on Monday.
- UK Mainland Express (£30): Royal Mail Guaranteed Special Delivery, next working day by 1pm (excluding Sundays).
- London Same Day Delivery (£30): order by 2pm Monday to Friday for same-day delivery within the M25.
- British Isles, Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man: Royal Mail Track and Sign, 5–7 working days.
- Europe: Royal Mail International Track and Sign, DHL or FedEx, 5–7 working days.
International: all international deliveries are fully insured and sent via a secure tracked service (Royal Mail International, FedEx or DHL). A shipping charge of £175 (approximately $235) applies to all US shipments; all other countries are charged £150. Please allow a minimum of 7–10 days, as parcels need to clear customs. Orders placed after 2:30pm on Friday are processed on Monday.
Please note that all delivery dates are estimated and subject to change based on unforeseen circumstances. We aim to dispatch all orders within one working day. If you have any queries, please contact customer service, who will be delighted to help.
All duties and taxes are included in the price you see online for UK orders. For orders shipped to the USA and the rest of the world, duties and taxes are not included and may be charged separately by your local customs authority. While we strive for a smooth shipping process, items may occasionally be held up at customs; should this happen, we will work with the courier to resolve it as quickly as possible and keep you informed.
Duties & Taxes
- UK: orders are inclusive of VAT.
- EU: as the UK is no longer an EU member, all orders are exclusive of VAT. Import duties are the sole responsibility of the client, and Maviada cannot be held liable for any additional local sales taxes imposed.
- USA & other countries: orders are exclusive of local sales tax. Import duties are the sole responsibility of the client, and Maviada cannot be held liable for any additional local sales taxes imposed.
Returns and Exchanges
Product Care and Warranty
- Avoid exposure to chemicals: keep jewellery away from harsh chemicals, including household cleaners, perfumes and lotions, which can damage or tarnish precious metals and gemstones.
- Clean regularly: gently clean with a soft, lint-free cloth. For a more thorough clean, use a mild soap solution and a soft brush, avoiding submerging pieces with delicate settings or gemstones.
- Store properly: keep jewellery in a clean, dry place, using a soft pouch or jewellery box to prevent scratches and tangling. For gemstone pieces, consider individual pouches or compartments.
- Remove before activities: take off jewellery before exercising, swimming, or doing household chores.
Following these steps will help keep your fine jewellery beautiful and well-preserved for years to come.
All of our jewellery comes with a one-year warranty covering any manufacturer defects.
To initiate a repair, please get in touch at info@maviada.co.uk with a brief note including your name, order number, and the reason for the return, so we can attribute the piece to you and assess it accordingly. Please send the item using a tracked delivery service, as we cannot accept liability for any loss in transit. Once received, our workshop will carefully evaluate the piece and determine whether the repair is covered under warranty, then contact you with next steps.